Privacy Policy
Last updated: 8 May 2026
This Privacy Policy explains how Zestvita ("we", "us", "our") handles your personal data when you visit zestvita.com or complete a salik recharge online transaction. We follow UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable Emirate regulations.
1. Data We Collect
To process every salik recharge and recharge salik request, we collect:
- Identity data — name, date of birth, Emirates ID (only when legally required for high-value salik recharge online transactions).
- Contact data — UAE mobile number, email, billing address.
- Transaction data — salik tag number, salik recharge amount, time, status, and any related mobile top-up.
- Payment data — masked card data, expiry, and processor token. We never see or store full PAN.
- Technical data — IP address, device, browser, and pages used during your salik recharge online session.
2. Why We Process Your Data
- Execute every salik recharge online transaction and confirm the recharge salik amount with the clearing partner.
- Send tax receipts and SMS confirmations after each salik recharge.
- Detect and prevent fraud — including unauthorised attempts to recharge salik using stolen cards.
- Provide customer support for any salik recharge online enquiry.
- Improve and personalise the recharge salik experience.
- Comply with UAE law, including AML and tax obligations.
3. Legal Bases
We process your data on the basis of (a) the contract formed when you initiate a salik recharge with us, (b) your consent for marketing, (c) legitimate interests such as fraud monitoring of salik recharge online transactions, and (d) legal obligations.
4. Sharing Your Data
We share data only with:
- licensed UAE payment processors that authorise your salik recharge online charge;
- the salik clearing partner that posts your recharge salik amount to the tag;
- infrastructure providers (cloud, fraud screening) under data-processing agreements;
- regulators or law enforcement when legally compelled.
We never sell personal data, and we never share your salik recharge history with advertisers.
5. Cross-Border Transfers
If a processor sits outside the UAE, transfers are governed by standard contractual clauses approved by the UAE Data Office, ensuring your salik recharge online data is protected at the same standard.
6. Retention
Salik recharge transaction data is retained for 7 years (UAE tax compliance). Account profile data is retained while your account is active. Marketing data is retained until you withdraw consent. Technical logs are deleted after 12 months.
7. Your Rights Under PDPL
You have the right to access, correct, delete, restrict, port, or object to processing of your personal data. You can also withdraw consent at any time. To exercise any right relating to your salik recharge online history, email info@zestvita.com. We respond within 30 days.
8. Security
We use TLS 1.3, tokenised cards, role-based access control, and 24/7 monitoring. Every salik recharge online transaction is signed and logged. In the event of a data breach affecting recharge salik data, we will notify you and the UAE Data Office without undue delay.
9. Cookies
For details about cookies set during a salik recharge online session, please read our Cookie Policy.
10. Children
Our salik recharge online services are not intended for users under 18 and we do not knowingly collect data from minors.
11. Updates
We may update this Privacy Policy. The "Last updated" date will reflect the most recent revision. Material changes affecting how we process salik recharge data will be communicated by email.
12. Contact
Zestvita · Suite 805, Al Reem Tower, Hamdan Street, Abu Dhabi, UAE · P.O. Box 47821 · info@zestvita.com · +971 56 491 2783.